qz365's Privacy Policy

Introduction & Scope

qz365 ("we", "us", or "the platform") is committed to creating a safe and reliable environment for online gaming players in Bangladesh. This Privacy Policy ("Policy") applies to our website, mobile version, and all related services.

This Policy describes how qz365 collects your personal information, the purposes for which it is used, how it is kept secure, and what rights you have.

By using our platform, you are considered to have accepted the terms of this Privacy Policy. This Policy should be read together with our Terms & Conditions.

Information We Collect

When creating an account and using services on qz365, we may collect various types of information. This information falls into two main categories:

2.1 Personally Identifiable Information

• Full name (provided at registration)
• Date of birth (for age verification — minimum 21 years)
• Mobile number
• Email address
• Payment-related information (bKash, Nagad, Rocket account numbers)
• Details from documents submitted for identity verification (where applicable)

2.2 Technical & Behavioral Information

• IP address and device identifier information
• Browser type and version
• Operating system
• Platform usage patterns and navigation history
• Transaction history (deposits and withdrawals)
• Game play history and preferences
• Session duration and activity logs

How We Collect Information

qz365 collects your information in the following ways:

3.1 Information You Provide Directly

You provide information directly when you register on our platform, update your account details, complete transactions, or contact our support team. This information is collected with your consent.

3.2 Automatically Collected Information

Certain information is collected automatically while you use qz365. This includes data obtained from cookies, pixel tags, and other tracking technologies.

3.3 Via Third Parties

For identity verification and fraud prevention purposes, we may also verify information through trusted third-party services. This is done solely to ensure the security of your account.

Purpose of Using Information

We use the information we collect for the following legitimate purposes:

4.1 Service Delivery & Operation

• Creating and managing your qz365 account
• Processing transactions (via bKash, Nagad, Rocket)
• Applying bonuses and promotions
• Providing 24/7 customer support
• Resolving technical issues on the platform

4.2 Security & Compliance

• Account verification and identity confirmation
• Preventing fraud, money laundering, and other illegal activities
• Enforcing responsible gaming policies and age verification (21+)
• Meeting legal obligations

4.3 Improved User Experience

• Customizing the platform according to your preferences
• Recommending relevant games and offers
• Improving platform performance and security
• Analyzing and enhancing the user experience

4.4 Communication

• Sending important account-related notifications
• Transaction confirmation messages
• Security alerts
• Informing you about service updates and policy changes

Data Storage & Security

qz365 treats the security of your personal information as its highest priority. We use industry-standard security technologies:

5.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data exchanged between your browser and our servers is encrypted
• Advanced encryption protocols for storing payment information
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

5.2 Data Retention Period

We retain your information only for as long as it is necessary. Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, and fraud prevention purposes.

5.3 Limitations of Data Security

No data transmission over the internet can be claimed to be completely secure. We follow the highest industry standards; however, keeping your account password and login details confidential is your responsibility. If you notice any suspicious activity, please notify us immediately at [email protected].

Sharing Information with Third Parties

qz365 never sells your personal information. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Limited information may be shared with trusted partners for the purpose of payment processing (bKash, Nagad, Rocket), identity verification, and cybersecurity services. These partners are contractually bound to uphold our privacy standards.

6.2 Game Providers

Minimum necessary session data may be transmitted to game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming for the purpose of operating games. This information is used to ensure fair play.

6.3 Legal Reasons

Information may be disclosed to authorities in cases of court orders, lawful investigations, or other legal obligations. No information will be shared beyond what the law requires.

6.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance in such circumstances.

Cookies & Tracking Technologies

The qz365 platform uses cookies and similar tracking technologies to enhance your user experience.

7.1 Types of Cookies

• Essential Cookies: Required for the platform's core functionality, such as maintaining login sessions
• Functionality Cookies: Used to remember your preferences (language, theme)
• Analytics Cookies: Used to understand platform usage patterns
• Security Cookies: Help detect and prevent fraudulent activity

7.2 Cookie Management

You can control cookies through your browser settings. However, please note that disabling essential cookies may prevent many of qz365's core services from working properly.

Your Rights

As a user of the qz365 platform, you have the following rights:

8.1 Right to Access Information

You may request at any time to know which personal information we hold about you. This request should be sent to [email protected].

8.2 Right to Correct Information

If any of your stored information is incorrect, you may request that it be corrected. Maintaining accurate information is essential for account security.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations, ongoing disputes, or fraud investigations.

8.4 Right to Object to Processing

You can opt out of marketing communications at any time. However, it may not be possible to stop processing data that is essential for operating the service.

8.5 Process for Exercising Your Rights

To exercise any of the rights mentioned above, write to [email protected]. We are committed to responding to your request within 30 working days. Requests will be processed after verifying your identity.

Minors' Privacy

qz365 is an adults-only (21+) platform. We do not knowingly collect personal information from anyone under the age of 21.

Age verification at the time of registration is a mandatory process. If a minor creates an account by providing false information and this comes to our attention, we will immediately close that account and delete all associated data.

If a parent or legal guardian believes their minor child has provided information on our platform, please contact us immediately at [email protected].

Policy Changes

qz365 reserves the right to update this privacy policy as needed. Changes will be communicated in the following ways:

• The updated policy will be published on this page with the date of revision
• For significant changes, registered users will be notified by email or through a notification on the platform
• Continued use of the platform after changes have been made will be considered acceptance of the new policy

We recommend that you visit this page regularly and stay informed about changes to the policy.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

Our support team is available to assist you in both Bengali and English, seven days a week, twenty-four hours a day. We handle privacy-related matters with the highest priority.

For more details, please also visit our Terms & Conditions and Responsible Gaming pages.