Help Centre
qz365 FAQ
Find clear answers to the most common questions players have about bonuses, VIP, withdrawals, and support.
Whether you are new to qz365 or have been playing for a while — sometimes a small unanswered question can be frustrating. This page was created to fill that gap. From VIP cashback to bonus terms, withdrawing money at night to the best way to reach support — more than 20 questions organised into four sections are here waiting for you. Take a moment to read through and many things will become clearer.
Section 01 VIP Benefits
qz365 has four VIP levels in total. The Bronze level offers up to 0.4% weekly cashback, Silver up to 0.8%,
Gold up to 1.1%, and the top Platinum level up to 1.5% weekly cashback.
The benefits increase with each level you reach.
Every week, a fixed portion of your net losses is returned to your account as cashback.
The rate that applies is the one for the VIP level you are currently at. Cashback is added automatically at the end of the week,
so there is no need to claim it separately.
Progress through VIP levels depends on your regular activity. Playing games consistently and continuing to bet regularly
is the path to reaching the next level. Once you meet the required threshold, you are automatically promoted to the next level.
Contact support to find out the exact criteria.
Platinum members receive up to 1.5% weekly cashback, along with priority support,
early access to special promotions, and a dedicated personal account manager.
This is qz365's most prestigious level — reaching it means a true VIP experience.
Yes, your VIP program journey begins as soon as you open an account at qz365.
You start at the Bronze level and gradually move up based on your gaming activity.
There is no need to register separately for the VIP program.
Section 02 Withdrawal Rules
Absolutely. The withdrawal service at qz365 is available seven days a week, twenty-four hours a day.
Whether it is night or a holiday — you can submit a request at any time. Processing is generally completed within 30 minutes to 3 hours.
The minimum withdrawal amount at qz365 is ৳800. No withdrawal request below this amount will be accepted.
The minimum deposit, on the other hand, is ৳500. Withdrawals can be made via bKash, Nagad, or Rocket.
To withdraw bonus winnings, you must first meet the wagering requirement.
For example, if you receive a ৳2,000 bonus, you need to complete 20 times that amount in bets — a total of ৳40,000.
Once the requirement is met, bonus winnings can be withdrawn normally.
The normal processing time is 30 minutes to 3 hours. If more time than that has passed, first check that your account details and
payment number are correct. If there is still an issue, contact qz365 directly via 24/7 live chat or
by email at [email protected].
qz365 supports withdrawals via three mobile banking methods: bKash, Nagad, and Rocket.
Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum withdrawal amount is ৳800 for each method.
Section 03 Bonuses & Offers
When you open a new account at qz365 and make your first deposit, a 200% welcome bonus is added automatically.
The maximum bonus amount is ৳15,000. For example: deposit ৳1,000 and receive a ৳2,000 bonus, giving you a total balance of ৳3,000.
The minimum deposit is ৳500.
A wagering requirement means you must place a certain amount in bets before you can withdraw the bonus funds.
At qz365, it is 20 times the bonus amount only — not the deposit.
For example, if you receive a ৳2,000 bonus: ৳2,000 × 20 = ৳40,000 in bets must be completed before the bonus becomes withdrawable.
No. The welcome bonus is available only once per account — on the first deposit.
If the same person attempts to claim the bonus by opening multiple accounts, it will be considered a violation of qz365's rules and the accounts may be suspended.
Yes, bonuses have a set expiry period. If the wagering requirement is not met within the allotted time after the bonus is activated,
the bonus will be cancelled. You can find the specific expiry details in the bonus promotion terms or by contacting support.
Yes, it is possible to cancel a bonus. However, cancelling a bonus will also void all winnings earned from it.
If you want to play without a bonus, let the qz365 support team know via live chat or email — they will take care of the process.
Even though the bonus is 200%, the maximum bonus cap is ৳15,000. So on a ৳16,000 deposit you will receive a maximum bonus of ৳15,000.
Your total balance will be ৳16,000 + ৳15,000 = ৳31,000. Depositing more than that will not increase the bonus beyond ৳15,000.
Section 04 Support Questions
qz365 offers two support channels: 24/7 live chat (the fastest option) and email — [email protected].
Both channels provide service in Bengali and English. You can reach out through either one for any issue.
Yes. qz365 support is available 24 hours a day, 7 days a week — whether it is 3 AM or 5 in the morning.
Live chat gets the fastest response. The service does not stop on holidays or during Ramadan nights.
qz365's support team provides service in both Bengali and English. Full support in Bengali has been arranged with Bangladeshi players in mind. Write in whichever language you are comfortable with.
Before contacting support, keep the following information handy: the email or phone number registered to your account, a brief description of the issue, the relevant transaction ID (if payment-related), and screenshots (if possible). This helps resolve issues much faster.
When you send an email to [email protected], qz365's support team tries to respond as quickly as possible. For the fastest resolution of urgent matters, using live chat is recommended. For detailed issues, written communication over email may be more helpful.
Most account-related issues — login difficulties, payment verification, bonus questions — can be resolved through live chat. However, in some cases you may need to send documents for identity verification, in which case contacting via email is more convenient.
Have more questions? We are ready to help
If you did not find the answer to your question above, contact qz365's support team directly. Speak in Bengali, at any time — our team is always here.