qz365 Terms & Conditions

General Terms

These terms and conditions ("Agreement") are a legal document in effect between the qz365 platform and its users ("you" or "member"). qz365 is an online gaming service provider that operates various entertainment gaming services for players in Bangladesh, including casino games, sports betting, and lottery.

This agreement has been prepared in Bengali and the Bengali version shall be considered the most authoritative. In the event of any conflict in translation, the Bengali version shall be deemed final.

• qz365 reserves the right to modify these terms at any time.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• If any clause of this agreement is deemed unenforceable, the remaining clauses will continue to remain in effect.

Eligibility & Account

2.1 Age & Eligibility

To open an account at qz365, you must be at least 21 years of age. At the time of registration, you must confirm that:

• You are at least 21 years of age.
• You are operating the account in your own name and for yourself.
• All information you have provided is true, accurate, and complete.
• There is no legal restriction in your local area that prevents you from participating in online gaming.

2.2 Single Account

Each individual may hold only one account. If a person operates multiple accounts, qz365 reserves the right to close those accounts at any time and forfeit the associated balances.

2.3 Account Information Responsibility

You are solely responsible for keeping your account password and login details completely confidential. qz365 will not be liable for any loss arising from a third party using your account. If you suspect unauthorised access to your account, contact our support team immediately.

Deposits & Withdrawals

3.1 Accepted Payment Methods

qz365 currently supports transactions via the following mobile banking methods: bKash, Nagad, and Rocket. Please note that Rocket is the mobile wallet service of Dutch-Bangla Bank.

3.2 Minimum Deposit & Withdrawal Limits

• Minimum deposit amount: ৳500 (per method).
• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: within 30 minutes to 3 hours.

3.3 Withdrawal Terms

qz365 reserves the right to complete identity verification before processing a withdrawal request. It is advisable to withdraw using a method consistent with your deposit method. To withdraw any bonus funds, the associated wagering requirements must be met.

3.4 Transaction Security

All financial transactions are secured via SSL encryption. qz365 will never ask for your payment PIN or password directly by phone or email. If you receive such a request, treat it as fraudulent and notify us.

Bonuses & Promotions

4.1 Welcome Bonus

A 200% bonus is offered on the first deposit at qz365, up to a maximum of ৳15,000. For example: depositing ৳1,000 will earn ৳2,000 in bonus, giving a total balance of ৳3,000. Specific terms and conditions must be met to receive this bonus.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times the bonus amount. Wagering is calculated based on the bonus amount only — the deposit amount is not included in this calculation. Example: ৳2,000 bonus × 20 = a total of ৳40,000 must be wagered before bonus winnings can be withdrawn.

4.3 General Bonus Usage Rules

• Each bonus offer may have separate terms and conditions.
• There may be a maximum bet limit when playing with bonus funds.
• Multiple bonuses cannot be used at the same time unless qz365 explicitly permits it.
• If fraudulent activity is suspected, qz365 reserves the right to cancel the bonus and forfeit associated winnings.
• If a bonus is not used before it expires, it will be automatically cancelled.

Gaming Rules

5.1 Game Operation

All games available at qz365 are operated by third-party game providers. Game rules, payout structures, and related information are stated in each game's own description. Content from multiple world-class game studios is available at qz365, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi.

5.2 Technical Issues

If a technical fault or disruption occurs during a game session, the result of that round may be voided and the relevant wager amount will be refunded. qz365 will not be liable for losses caused by internet disconnection.

5.3 Prohibited Activities

• Any form of cheating, use of bots, or automated betting tools is strictly prohibited.
• Attempting to meet bonus requirements through multiple accounts is prohibited.
• Using deceptive tactics against other players is prohibited.
• Deliberately exploiting vulnerabilities or bugs in the platform's software is prohibited.

Security & Fair Play

6.1 Ensuring Fair Play

qz365 is committed to fair play. Our game service providers test their Random Number Generators (RNG) through independent third-party audits. This ensures that the outcome of every game is completely random and unbiased.

6.2 Data Security

Your personal and financial information is protected by SSL encryption. qz365 never sells or rents your personal information to third parties for marketing purposes.

6.3 Anti-Money Laundering Policy

qz365 follows a strict Anti-Money Laundering (AML) policy. If suspicious financial activity is detected, additional documentation may be requested for account verification and transactions may be placed on hold if necessary.

Responsible Gaming

qz365 gives the highest priority to responsible gaming. Gaming is a form of entertainment — it should not be treated as a source of income. We ask all members to follow the guidelines below:

• Bet within your means — do not wager more than you can afford to lose.
• Do not increase your bets to try to recover lost money.
• If needed, request a temporary break or self-exclusion on your account.
• If you notice signs of gaming addiction, seek professional help.

To learn more about responsible gaming, visit our Responsible Gaming page.

Account Suspension & Closure

8.1 qz365's Rights

qz365 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• If a violation of these terms is confirmed or suspected.
• If personal information is found to be false or fraudulent.
• If unusual or suspicious financial activity is observed on the account.
• If there is misconduct toward other players or staff.
• If evidence of exploiting system vulnerabilities is found.

8.2 Member's Rights

You may contact our support team at any time to request closure of your own account. Subject to completing the applicable verification process before account closure, any available balance may be withdrawn.

Privacy & Data Protection

Details on how qz365 collects, uses, and stores your personal information are described in our Privacy Policy. This privacy policy is considered an integral part of these terms and conditions.

qz365 may use the email address and mobile number provided at the time of your account registration to send you important notices, security alerts, and promotional information. You may opt out of marketing communications at any time.

Limitation of Liability

qz365 will not be liable for any financial or other losses in the following circumstances:

• Losses caused by internet disconnection or technical disruptions.
• Losses caused by errors from third-party service providers (payment gateways, game providers).
• Force Majeure events — natural disasters, cyberattacks, power outages, etc.
• Losses resulting from the user's own negligence or breach of these terms.

While qz365 works to maintain the highest level of security and reliability, it is not possible to guarantee 100% uptime or uninterrupted service for any platform.

Changes & Updates

qz365 reserves the right to amend, change, or update these terms at any time. For significant changes, a notification will be sent to the registered email address or displayed prominently on the platform.

The date on which changes take effect will be noted at the top of this page as the "Last Updated" date. Continued use of the platform after updated terms are published will be considered full acceptance of the new terms. If you object to the new terms, stop using the account and withdraw any available balance.

Contact & Dispute Resolution

12.1 Contact Methods

If you have any questions or complaints about these terms or qz365's services, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in both Bengali and English.

12.2 Dispute Resolution Process

If a dispute arises between qz365 and any member, an attempt will first be made to resolve it through discussion. After a complaint is filed, qz365 will investigate within a reasonable time and provide a written decision. If both parties are unable to reach a resolution through discussion, the matter may be referred to a mutually agreed neutral mediator.

12.3 Applicable Law

This agreement and any disputes arising under it will be governed by the relevant applicable law. It is the member's own responsibility to comply with local laws and regulations relating to online gaming.